Website Support and Maintenance
Website support & maintenance
Continual website improvement.
A great website is never finished. To stay competitive, it needs to evolve – adapting to new technology, changing user expectations, and your business roadmap.
Our website support services are designed to do exactly that. Based in London, our website design and development team provides ongoing website maintenance support that keeps your platform secure, reliable, and performing at its best. From scheduled updates and bug fixes to rolling enhancements and new features, we deliver website maintenance and support that ensures your site grows with your business.
With our monthly website maintenance packages, you gain more than just protection against issues. You get proactive monitoring, fast response, and time built in for strategic improvements that align with your long-term goals. The result is a website that’s always fresh, always secure, and always improving.
A website support agency trusted by 400+ world-class brands and organisations globally
Our website support service.
In today’s digital landscape, expectations are high and patience is low. For larger organisations, a website that underperforms isn’t just an inconvenience — it’s a risk to reputation, revenue, and customer trust.
That’s why our website support services are designed to safeguard business-critical platforms while driving continual improvement. We provide tailored website maintenance and support that ensures your site is fast, secure, and fully aligned with user expectations. From proactive monitoring and performance optimisation to rapid response when issues arise, our team keeps you ahead of the curve.
With flexible website maintenance packages, you’ll always have access to experienced specialists who understand the pressures of running high-profile websites. Whether based in London or operating across multiple regions, we deliver the expertise needed to maintain enterprise-level digital performance and protect your brand online.
Updates and maintenance
Ongoing updates to keep your site secure, stable, and performing at its best — from security patches to theme and plugin upgrades.
We’re on call
Direct access to our development team whenever you need it. Support is available via phone, email, or a dedicated ticketing system for fast, reliable response.
Change requests
Websites should evolve, not stand still. We make it easy to roll out new features, functionality, and improvements that align with your roadmap.
Website maintenance packages
Our website maintenance and support is managed by a dedicated client services manager, based at our London headquarters. Each package provides a flexible allocation of design, development, and optimisation support – tailored to keep your site performing at its best and evolving with your business needs.
- Support Tiers Include:
- Core Support:
Essential website maintenance support including updates, monitoring, and quick access to our team for everyday fixes and improvements. - Growth Support:
Enhanced website support services that combine proactive maintenance with capacity for design and development work, helping you deliver new features and follow a clear website roadmap. - Bespoke Support:
A fully tailored website maintenance package designed around the complexity and scale of your platform. This option provides enterprise-level coverage, with a strategic mix of maintenance, optimisation, and continuous development. - However we work with clients, you always have guaranteed access to our team of designers and developers, ensuring your website remains secure, optimised, and ready to support your long-term digital goals.
Our website maintenance service
With in-house design and development expertise, our team is equipped to deliver fast fixes, new features, and continuous improvements — all backed by a structured support system.
Ticketing System
All support and maintenance requests are logged and tracked through Zendesk, giving you full visibility and accountability from start to resolution.
Task Prioritisation
Issues are assessed and triaged immediately to ensure the right response time:
- P1 – Critical: site down or data at risk → immediate action
- P2 – High: major functionality issue with no workaround → priority fix
- P3 – Standard: non-critical updates or enhancements → scheduled promptly
Regular Reporting
Your dedicated account manager keeps you updated on live tasks and provides ongoing reports on scheduled work, so you’re always in the loop.
This structure ensures that every issue – from the most urgent outage to routine updates – is handled with speed, clarity, and professionalism.
Website hosting services
As part of our website maintenance and support packages, we also provide fully managed website hosting — ensuring your site is fast, secure, and always available.
We work with trusted third-party hosting partners to deliver hosting that’s scalable, resilient, and enterprise-ready. Whether it’s a high-traffic ecommerce platform or a custom business application, our solutions are designed to keep performance strong and downtime minimal.
Hosting options include:
- WordPress & WooCommerce Hosting All WordPress websites and WooCommerce websites are hosted with Pantheon or WPEngine – industry leaders in performance, security, and scalability.
- Custom Build Hosting Tailored hosting for bespoke websites or applications that require advanced bandwidth, storage, or database configurations. Designed to grow with your needs and deliver consistently reliable performance.
Our managed approach means you won’t have to deal with day-to-day hosting issues. From monitoring and backups to scalability planning, everything is handled by experts – giving you peace of mind that your website is in safe hands.
