Managing media
Let’s do some role play; you are a representative association in, let’s say, the health sphere. For a long time now, your members have been unhappy with how little attention they are receiving from policy makers. Legacy issues from badly drafted policy and legislation has taken its toll on the profession and sector as whole. The calls for reform and requests for engagement have long fallen on deaf ears. The press releases you’ve been sending out to journalists to highlight this are not landing.
Why is this the case? The honest and brutal answer is that nobody is really interested in said sector or said profession. What matters most to them is how all of this impacts the readers, listeners, or viewers. They’re primarily concerned with how your message resonates with their audience. In this hypothetical role play, the audience we’re discussing are the patients who are directly affected.
Therefore, any message being communicated through media in this instance must be patient centered. Statistics and figures play their part, but it is the human element to your messaging which will set you apart from the hundreds of press releases landing in the inboxes of editors daily.
Journalists want to tell a story – statistics and figures don’t engender emotion. The first question a journalist will often ask when covering a story is ‘do you have a case study’, this is because they want to take the information you have provided, construct a story, put a face to it and make it everybody’s issue. The ability to empathise with your audience is essential for effective storytelling.
If the message our healthcare association aims to convey is that the Government is insufficiently funding and supporting the healthcare sector, resulting in pressure on healthcare professionals, the straightforward headline would be ‘calls for more Government funding as sector under immense pressure’, complemented by a few statistics and figures for added impact. While this headline captures the core message, it may not pique the journalists’ interest.
Mining for media gold
It’s good that you have scratched the surface and identified the main issues affecting your sector and your members, but now you must mine for that media gold. In this case, our treasure lies in human interest stories and compelling case studies.
In this hypothetical scenario, we must consider the impact on our patients. We need to determine what will truly capture the attention of those reading or listening to our story. How does our message resonate with the lives of the audience, or, in this case, the patients?
Having mined your stats, research and anecdotal evidence you find a staggering revelation: thousands of children have been left waiting years for essential care. This discovery is akin to striking gold in your quest for a compelling narrative.
Now you have a headline which will land with a bang, suddenly your message is everywhere anchored by your attention-grabbing headline ‘Thousands of children forced to wait over 10 years for essential medical checks’.
In the weeks and months that follow, continue to shed light on the suffering of patients, presenting real-life stories from both the patients themselves and the healthcare professionals treating them.
On top of this, offer solutions, show that you are the experts and know more than anyone how to implement genuine reform. Suddenly you have become that troublesome thorn in the politician’s side. You’re firmly on the political radar!